Linx
Data Deletion Policy
Linx Tech respects your privacy and your right to control your personal information. In accordance with privacy protection laws, you may request deletion of your account and all your personal data from the system, apart from records the law requires us to keep and records we keep for legal defence, as set out in the notes below. Last updated: September 23, 2026.
How to request data deletion
In one of three ways. By email, to support@linxcard.me with the subject Data deletion request, stating the email address you registered with. From the account settings: log in to your LINX account, then Settings, then Security, then Danger Zone, then Delete my account. Or, if you signed in through Facebook, by removing the application through Facebook Settings, then Apps and Websites, then Remove; Meta notifies us of the removal automatically and the data associated with the connection is deleted without any further contact, but to close the account entirely please use one of the first two methods.
Which data will be deleted
When the account is deleted at the end of the cancellation window, the following is removed from our system, except for the records listed under Important notes: account details (name, email, profile picture), mini-sites and their content (blocks, design, settings), lead data received through the sites, analytics data (scans, visits, sources), NFC tags and associated digital assets, Circles and connections, all third-party integrations (webhooks and pixels), your ambassador profile in the Ambassadors Club and your referral code (disabled), and files you uploaded (logo, profile picture, backgrounds and images), which are removed from storage after the deletion. A file that someone else's page, organisation or event still uses is not removed.
Timeline
From the moment of the request the account is switched off: the mini-site goes offline and the NFC card stops leading to it. Nothing is deleted at this stage. At the same moment recurring billing stops: every active subscription will not renew and will end at the end of the period already paid for, and the deletion request does not in itself trigger a refund. For a monthly plan charged by standing order at the payment processor (Grow), the standing order is stopped within 3 business days, as with any cancellation under Section 10.8 of the Terms of Use. You can cancel the request within 30 days of sending it and get everything back, from the screen that opens when you log in. If you cancel before the standing order was stopped, the subscription continues as before, as long as its billing period has not ended in the meantime; a plan whose billing period ended while the account was off does not renew by itself, and you can renew it from your account. If the standing order was already stopped, the plan ends at the end of the period already paid for. At the end of the 30 days the account is permanently deleted, and a confirmation is sent to the email address on file. If an open matter must be settled first (for example a refund being processed, a payment still in progress, a card cancellation or its refund not yet completed, an ambassador commission or withdrawal not yet paid, a standing order not yet stopped, an organisation you own, or events and clients you created for an organisation that have not yet been handed over to someone else), the deletion waits until it is settled and then proceeds.
Important notes
Deletion is irreversible: once the account has been deleted there is no way to restore it or its content, not even by us. Copies left in encrypted backups are deleted within 90 days of the deletion at the latest, and are never used to restore an account. Until the 30 days are over you can cancel the request and get everything back. Payment and transaction records are retained after the deletion, detached from the deleted account, for 7 years, counted to the end of the seventh year after the year of the transaction, as tax law requires: the amount, the date, the reference number (asmachta), the invoice link, the plan, and the payer's name and email address. The phone number, IP address, device details and the raw data the payment processor sent are removed from these payment records. A minimal record of the deletion request itself is kept as evidence that the deletion was carried out: the date of the request, the date of execution and a one-way hash (SHA-256) of the email address; the name and the email address themselves are removed. The name, the email address and the reason you wrote are also removed from any earlier deletion requests you cancelled. A record of an attempt to manipulate the AI agents or get around their safeguards is retained, detached from the deleted account, for 3 years from the time of the record, for legal defence: the type of event, its time, an excerpt of up to 200 characters from the message, and the IP address and phone number where they were captured. Ambassador commission and payout records, as well as tax invoices and withholding certificates submitted by ambassadors, are retained in the same way for 7 years in accordance with the Income Tax Ordinance, and the ambassador profile and referral code are disabled.
Contact
For further questions about data deletion: email support@linxcard.me, phone 053-3443330.